Contact

We Answer Every Enquiry

Tell us the product and quantity you have in mind — or just ask a question. We reply within one business day, usually sooner. No forms that vanish into a void.

Get in touch

Talk to the people who answer for it Contact Details

Phone / WhatsApp
Address
Baochangli Industrial Park, Baolong Avenue,
Longgang District, Shenzhen, Guangdong 518000, China
Working hours
Monday–Friday, 9:00–18:00 (GMT+8)
Faster replies: include the product, quantity and destination country in your first message. That's usually enough for us to answer with price and lead time straight away.

Enquiry & Support

Fields marked * are required. We answer every enquiry within one business day — usually sooner.

Prefer to write from your own inbox? Email sales@dbxsupply.com directly. We answer every enquiry within one business day.

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Mail from sales@dbxsupply.com sometimes gets filtered — especially Outlook etc. If nothing arrives within one business day, check your spam folder and mark us as "not spam", or write to sales@dbxsupply.com again, or call us directly at +86 192 0095 9255.
Before you write

Questions buyers ask us most FAQ

What is your minimum order?

300 pcs per style and colour. Custom sizes, Pantone dyeing and extra accessories start at 500 pcs.

Can I get a sample first?

Yes. Stock samples ship in 5–7 days; custom samples take a little longer. The sample cost is credited back against your bulk order.

Do you put my logo on it?

Yes — woven labels, silicone patches, embroidery or heat transfer. Send artwork as AI or PDF and we'll confirm the print area and the price.

How do you ship?

FOB Shenzhen or EXW for bulk orders, air and express for samples and small batches. Tell us the destination and we'll quote the realistic option.

What are your payment terms?

We work on T/T (bank transfer). Tell us early if your process needs something different — we'll say whether we can meet it.

Are you a factory or a trading company?

Neither, exactly — we're a sourcing and ODM partner. We don't own a sewing floor. Two long-standing partner factories do the cutting, stitching, hardware fitting and packing to our specs, and we handle the specification, samples, inspection and export. If a client needs to see the production floor, we arrange a video walk-through or an in-person visit.

Can you ship Amazon FBA-ready?

Yes — FNSKU labels, poly bags with the suffocation warning, carton marks to your spec, and photos of the packed goods before they leave. Tell us which marketplace you sell on and we'll confirm the label format. Orders start at 300 pcs.